SHIPPING
& RETURNS
Prepared in our Texas studio. Delivered with intention.
Shipping
Where We Ship
YANNARA currently ships within the United States.
International shipping availability will be announced separately.
Processing Time
Each YANNARA order is prepared with care.
Orders typically ship within 2–4 business days, excluding weekends and holidays.
During periods of high demand, processing times may extend slightly.
Shipping Methods
Available shipping options and estimated delivery times are displayed at checkout.
Delivery times begin once your order has shipped.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking updates to appear.
Address Accuracy
Please ensure your shipping address is correct at checkout.
YANNARA is not responsible for delays or losses caused by incorrect or incomplete addresses.
RETURNS & EXCHANGES
Our Policy
Due to the personal nature of skincare products, opened or used items are not eligible for return.
Unopened, unused products may be eligible for return within 14 days of delivery, provided they are in original condition.
Quality Concerns
If your order arrives damaged or you experience a quality issue, please contact us within 5 days of delivery.
Include:
• your order number
• a brief description of the issue
• clear photos, if applicable
We will review each case carefully and respond accordingly.
Non-Returnable Items
The following are not eligible for return:
• Opened or used products
• Gift cards
• Final sale items
Refunds
Approved returns will be refunded to the original payment method once the product is received and inspected.
Shipping costs are non-refundable.
Exchanges
At this time, we do not offer direct exchanges.
If eligible, returns will be processed as refunds, and a new order may be placed.
BESPOKE & FUTURE SERVICES
Custom or bespoke formulations are not currently available.
When offered, they will be subject to separate terms due to their personalized nature.
CONTACT & SUPPORT
If you have questions about your order, shipping, or returns, please reach out via our Contact page.
We aim to respond within a reasonable timeframe.
FINAL NOTE
YANNARA products are formulated in small batches with intention and care. Clear policies allow us to maintain quality, fairness, and consistency for all customers.